General Terms & Conditions of business

1. Scope of Applicability

These General Terms and Conditions (GTC) govern contracts for the rental use of the Hotel’s conference, banquet, and event rooms for events such as banquets, seminars, conferences, etc. as well as all other associated goods and services rendered by the Hotel, such as food and accommodation. The GTC also cover contracts for the accommodation of groups needing multiple rooms. These GTC may only be amended by written agreement between the parties, e.g. differently formulated agreements.

2. Conclusion of Contract

2.1 You will be sent a reservation confirmation upon your reservation. This contract is valid for the Hotel Walzenhausen (Hotel) only when the ordering party has reconfirmed it in writing.

2.2 Option dates are binding for the Hotel insofar as the Hotel allows the option holder a period of at least 24 hours to confirm the option with a payment of 5% of the contract value.

3. Services, Prices, Payment

3.1 The Hotel is obligated to render the services ordered by the organizer and agreed by the Hotel.

3.2 The organizer is obligated to pay the agreed Hotel prices for these services. This also applies to services related to the event as well as expenses of the Hotel paid to third parties.

3.3 The agreed prices include the applicable statutory value added tax (VAT). Any increases in VAT between the date of reservation and the date of the provision of services shall be borne by the organizer.

3.4 Hotel invoices are payable without deduction within 10 days from the invoice date.

3.5 The Hotel is entitled to demand a reasonable advance payment at all times. The amount of the advance payment and payment dates may be agreed upon in writing in the contract.

4. Number of Participants

The Customer is obligated to confirm the final participant number to the Hotel in writing as early as possible, but no later than 2 business days before the event date. The following conditions apply to subsequent changes in the actual participant number in relation to the confirmed final number:

  • The actual participant number is up to 5% lower: invoiced according to the actual number of participants
  • The actual participant number is more than 5% lower: difference considered with a maximum of 5%
  • In the event of a subsequent increase in the actual participant number: invoiced according to the actual participant number

5. Cancellation of a Reservation

5.1 The cancellation of a reservation relating to seminars/conferences/events must be communicated to the Hotel in writing by the Customer as early as possible. If the reservation is completely cancelled, for reasons for which the Hotel is not responsible, then the Hotel will charge the Customer the following percentage of the cost of the reserved services as a cancellation fee (Para. 2): Cancellation of events 60-45 days before the event: 15% 44 to 30 days before the event: 25% 29 to 15 days before the event: 50% 14 to 3 days before the event: 75% Later cancellation: 100%

5.2 Cancellations for a single guest are free up to 16:00 the day before arrival. Later cancellations or no shows (no-show of the guest) will be charged the cost of one night’s accommodation.

5.3 For partial cancellations whose value exceeds the confirmed volume of services by CHF 2 000, the same conditions apply in as Para. 5.1.

6. Additional Terms and Conditions for Groups

6.1 Groups in the sense of these GTC are travel groups with a minimum of 15 booked people with a joint arrival and departure. Only one common invoice will be issued and given to the guide where applicable. Individual rates apply for groups with fewer than 15 people. Groups are not automatically eligible for the group rate; group rates are given according to individual agreement and are subject to availability and demand.

6.2 Reservations must be confirmed in writing. The final name list of members of the respective group must be communicated to the Hotel 7 calendar days in advance of arrival. The following conditions apply to group cancellations:

60 days before arrival, free of charge
59-21 days prior to arrival, 25% of the booked services
20-14 days prior to arrival, 50% of the booked services
13-7 days prior to arrival, 75% of the booked services
6-0 days before arrival, 100% of the booked services

7. Provision of Food and Beverages

If no other written agreement exists, the Customer is required to purchase all food and beverages from the Hotel. A corkage fee will be charged any self-brought food and beverages.

8. Damages

The Customer is liable to the Hotel for all damages and losses caused by him/her or by his/her staff or participants without the Hotel having to prove to the Customer that they were at fault. The Hotel does not accept any liability for theft or damages to clothing or materials brought by the Customer, the organizer, speakers, participants, or third parties.

9. Further Provisions

Applicable Law/Jurisdiction: Swiss law exclusively applies to this reservation confirmation, along with the General Conditions and any supplementary agreements as well as any agreements concluded on its basis. The Community of Walzenhausen AR is the place of jurisdiction for any disputes arising from this confirmation.

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